Market Overview:
The global Cloud OSS BSS Market size was valued at USD 25.56 billion in 2022, and is projected to reach USD 42.67 billion by 2032 at a CAGR of 18.5% from 2022 to 2032. The Cloud OSS BSS Market refers to the cloud-based systems and software solutions used by telecom service providers to manage their operations and billing processes. OSS (Operations Support Systems) refers to the software solutions used to manage and support telecom network operations, while BSS (Business Support Systems) refers to the software solutions used to manage the business processes of telecom service providers such as billing, customer care, and marketing. The Cloud OSS BSS Market is driven by the increasing adoption of cloud-based solutions by telecom service providers, as they seek to reduce their IT infrastructure costs and improve their operational efficiencies. The cloud-based solutions offer greater scalability, flexibility, and cost-effectiveness than traditional on-premise solutions, making them an attractive option for telecom service providers.
The market has seen significant investments from leading players in the telecommunications industry, as well as from venture capital firms and private equity investors. These investments have been focused on developing and enhancing cloud-based OSS/BSS solutions that can support advanced digital services such as 5G, Internet of Things (IoT), and artificial intelligence (AI). Some recent notable investments in the Cloud OSS/BSS market include:
• In 2021, Amdocs, a leading provider of OSS/BSS solutions, announced that it had received a strategic investment from Baring Private Equity Asia to accelerate its growth in the cloud-based software space.
• In 2020, Ericsson, a leading provider of telecommunications equipment and services, announced that it had acquired Cradlepoint, a provider of cloud-based wireless networking solutions, for USD 1.1 billion to expand its 5G and IoT capabilities.
• In 2019, Nokia, a leading provider of telecommunications equipment and services, announced that it had acquired Elenion Technologies, a developer of silicon photonics technology for data center interconnects and optical communications, to enhance its 5G offerings.
Growing increasing demand for advanced digital services is propelling the market growth.
One of the major driving factors of the Cloud OSS/BSS market is the increasing demand for advanced digital services and the need for efficient management and monetization of these services. Telecommunications service providers are under pressure to provide innovative and high-quality services to their customers while managing their operational costs. Cloud OSS/BSS solutions offer a cost-effective and efficient way to manage and support these services. They enable service providers to automate their operations, improve service quality, and enhance the customer experience. With the growing adoption of cloud computing and the increasing availability of high-speed internet connectivity, service providers are increasingly turning to cloud-based OSS/BSS solutions as a way to streamline their operations and improve their competitiveness.

Another driving factor of the Cloud OSS/BSS market is the increasing demand for 5G services. 5G technology is expected to revolutionize the telecommunications industry by enabling a range of new services such as augmented and virtual reality, IoT, and autonomous vehicles. These services require advanced network management and service delivery capabilities, which can be provided by Cloud OSS/BSS solutions. Furthermore, the increasing trend of digital transformation in various industries, such as healthcare, finance, and retail, is also driving the demand for Cloud OSS/BSS solutions. As companies increasingly rely on digital technologies to operate their businesses, they require reliable and efficient communication networks to support their operations. Cloud OSS/BSS solutions can provide the necessary infrastructure to support these networks and enable companies to leverage the benefits of digital transformation.
Segmentation:
By Deployment Model
• On-Premise
• Cloud
• Hybrid
By Solution
• Service Assurance
• Network Management
• Service Delivery
• Customer Management
By Service Provider Type
• Mobile Network Operators
• Fixed-Line Operators
• Cable Operators
• Managed Service Providers
By End-user
• Large Enterprises
• Small and Medium-Sized Enterprises (SMEs)
• Government Organizations.
Geography:
The Cloud OSS/BSS market is dominated by the North America region, which is expected to continue its dominance in the coming years. North America is home to several leading players in the telecommunications industry, and there is a high demand for advanced digital services in the region. Additionally, the region has a highly developed telecom infrastructure, which makes it easier for service providers to adopt cloud-based OSS/BSS solutions. Europe is another significant market for Cloud OSS/BSS solutions. The region is characterized by high internet penetration and the presence of several established service providers. The Asia Pacific region is also expected to experience significant growth in the Cloud OSS/BSS market due to the increasing adoption of advanced digital services, the growing number of mobile subscribers, and the availability of affordable internet services.
Other regions, such as Latin America and the Middle East and Africa, are expected to experience moderate growth in the Cloud OSS/BSS market due to factors such as infrastructure development, regulatory environments, and economic conditions.
Impact of COVID-19 on the global Cloud OSS BSS Market:
The COVID-19 pandemic has had a mixed impact on the Cloud OSS/BSS market. On one hand, the pandemic has accelerated the adoption of digital services and the need for advanced communication networks, which has increased the demand for OSS/BSS solutions. On the other hand, the pandemic has disrupted supply chains, slowed down infrastructure development, and caused economic uncertainty, which has hampered the growth of the market. One of the positive impacts of COVID-19 on the Cloud OSS/BSS market is the increasing demand for digital services. The pandemic has forced many companies and individuals to work and communicate remotely, which has increased the demand for cloud-based services such as video conferencing, online education, and e-commerce. This has led to an increase in the demand for OSS/BSS solutions to manage and support these services. However, the pandemic has also disrupted the supply chains and slowed down infrastructure development, which has impacted the growth of the Cloud OSS/BSS market. The pandemic has forced many companies to delay their investment in infrastructure and adopt a cautious approach to technology adoption. This has affected the growth of the Cloud OSS/BSS market in the short term.
Ecosystem Analysis of the global Cloud OSS BSS Market:
The Cloud OSS/BSS market Ecosystem consists of various players that provide different solutions and services to service providers. The Ecosystem can be divided into the following categories:
• Infrastructure Providers: These players provide the underlying infrastructure on which cloud OSS/BSS solutions are deployed. They include cloud service providers such as Amazon Web Services, Microsoft Azure, and Google Cloud, as well as hardware providers such as Cisco, Dell, and Hewlett-Packard Enterprise.
• OSS/BSS Solution Providers: These players provide the software solutions that enable service providers to manage their operations and support their services. They include companies such as Amdocs, Ericsson, Nokia, Huawei, and IBM.
• System Integrators: These players provide consulting, integration, and implementation services to service providers to help them deploy and customize OSS/BSS solutions. They include companies such as Accenture, Capgemini, and Wipro.
• Managed Service Providers: These players provide managed services to service providers, including outsourcing of network operations, monitoring, and management. They include companies such as AT&T, Verizon, and Orange Business Services.
• Service Providers: These are the end-users of cloud OSS/BSS solutions. They include mobile network operators, fixed-line operators, cable operators, and managed service providers.
Company Profiles:
• Amdocs
• Ericsson
• Nokia
• Huawei
• Cisco Systems
• Oracle Corporation
• Netcracker Technology
• IBM Corporation
• HPE
• Comarch
• Infosys Limited
• TEOCO Corporation
• Accenture
• Sigma Systems
• Openet