Global Customer Experience Management Market Size By Segmentations, Top Key Players, Trend, Future Development & Forecast 2024-2035
- PUBLISHED ON
- 11/23/2022
- NO OF PAGES
- 209
- CATEGORY
- Information Technology
The competitive landscape analysis of Customer Experience Management Market uncovers detailed company profiles, revenue shares, portfolio innovations, regional product footprint, key developmental strategies, pricing structure, target markets, and near-term plans of market leaders. This entire section helps readers gain an essence of what is driving competition and what would help them stand out to win new target markets.
Market estimates and forecast are backed by an extensive primary research, further complemented by on-point secondary research of Customer Experience Management Market. The research analysts have invested significant time and effort in gathering critical industry information from KIPs such as OEMs, top suppliers and distributors, and government bodies.
Market Segmentations:
Global Customer Experience Management Market: Top Key Players
Adobe Systems
Nice Systems
SAP SE
Oracle
Sitecore
IBM
Medallia
Opentext
Verint Systems
Maritzcx
Tech Mahindra
SAS Institute
Avaya
Clarabridge
Zendesk
InMoment
Ignite
Customer Experience Management Breakdown Data by Type
Cloud-Based
On-Premise
Customer Experience Management Breakdown Data by Application
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government
Energy & Utilities
Others
Global Customer Experience Management Market: Market Size Estimation
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets of various marketspaces. The key players in the markets are identified through secondary research, and their market contributions in different applications across regions and globally were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis from Analytics Market Research added before being presented in this report.
Reasons to Purchase Customer Experience Management Market Report
• Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
• Provision of market value (USD Billion) data for each segment and sub-segment
• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
• Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
• The current as well as the future market outlook of the industry with respect to recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
• Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
• Provides insight into the market through Value Chain
• Market dynamics scenario, along with growth opportunities of the market in the years to come
Frequently Asked Questions
• What is the market size and growth projections?
• What is the market size and growth projection for each of the market segments and sub-segments across Countries & Regions?
• What are the top performing segments, and countries / regions of each of the markets?
• What is the market size and growth rate across key countries / regions?
• How big is the global & regional market in terms of revenue and volume?
• How far market will grow in forecast period in terms of revenue and volume?
• What factors will influence demand and supply trends across each markets during the forecast period?
• What are the technology trends shaping various markets?
• Which country / region has more opportunities?
• What is the COVID-19 impact on the market and how long will it take to recover?
• Who are the key competitors of market Players?
• What are the market share (%) of Key Players?
• What are the Merger & Acquisition, New Product Launch, Recent Development within each of the Markets?
• What are PEST analysis, Ecosystem Analysis, Porter's Five Forecast Analysis, Ansoff Matrix, and SWOT Analysis among other analyses for diverse markets?
Base Year: 2023Market estimates and forecast are backed by an extensive primary research, further complemented by on-point secondary research of Customer Experience Management Market. The research analysts have invested significant time and effort in gathering critical industry information from KIPs such as OEMs, top suppliers and distributors, and government bodies.
Market Segmentations:
Global Customer Experience Management Market: Top Key Players
Adobe Systems
Nice Systems
SAP SE
Oracle
Sitecore
IBM
Medallia
Opentext
Verint Systems
Maritzcx
Tech Mahindra
SAS Institute
Avaya
Clarabridge
Zendesk
InMoment
Ignite
Customer Experience Management Breakdown Data by Type
Cloud-Based
On-Premise
Customer Experience Management Breakdown Data by Application
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government
Energy & Utilities
Others
Global Customer Experience Management Market: Market Size Estimation
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets of various marketspaces. The key players in the markets are identified through secondary research, and their market contributions in different applications across regions and globally were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis from Analytics Market Research added before being presented in this report.
Reasons to Purchase Customer Experience Management Market Report
• Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
• Provision of market value (USD Billion) data for each segment and sub-segment
• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
• Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
• The current as well as the future market outlook of the industry with respect to recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
• Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
• Provides insight into the market through Value Chain
• Market dynamics scenario, along with growth opportunities of the market in the years to come
Frequently Asked Questions
• What is the market size and growth projections?
• What is the market size and growth projection for each of the market segments and sub-segments across Countries & Regions?
• What are the top performing segments, and countries / regions of each of the markets?
• What is the market size and growth rate across key countries / regions?
• How big is the global & regional market in terms of revenue and volume?
• How far market will grow in forecast period in terms of revenue and volume?
• What factors will influence demand and supply trends across each markets during the forecast period?
• What are the technology trends shaping various markets?
• Which country / region has more opportunities?
• What is the COVID-19 impact on the market and how long will it take to recover?
• Who are the key competitors of market Players?
• What are the market share (%) of Key Players?
• What are the Merger & Acquisition, New Product Launch, Recent Development within each of the Markets?
• What are PEST analysis, Ecosystem Analysis, Porter's Five Forecast Analysis, Ansoff Matrix, and SWOT Analysis among other analyses for diverse markets?
Historic Year: 2016-2022
Forecast: 2024-2035
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Experience Management Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Experience Management Market Size Growth Rate by Type: 2022 VS 2030
1.4.2 Cloud-Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Customer Experience Management Market Share by Application: 2022 VS 2030
1.5.2 BFSI
1.5.3 Retail
1.5.4 Healthcare
1.5.5 IT & Telecom
1.5.6 Manufacturing
1.5.7 Government
1.5.8 Energy & Utilities
1.5.9 Others
1.6 Coronavirus Disease 2019 (Covid-19): Customer Experience Management Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Experience Management Industry
1.6.1.1 Customer Experience Management Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Experience Management Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Experience Management Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 Global Growth Trends by Regions
2.1 Customer Experience Management Market Perspective (2016-2030)
2.2 Customer Experience Management Growth Trends by Regions
2.2.1 Customer Experience Management Market Size by Regions: 2016 VS 2022 VS 2030
2.2.2 Customer Experience Management Historic Market Share by Regions (2016-2021)
2.2.3 Customer Experience Management Forecasted Market Size by Regions (2022-2030)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Experience Management Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Experience Management Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Customer Experience Management Players by Market Size
3.1.1 Global Top Customer Experience Management Players by Revenue (2016-2021)
3.1.2 Global Customer Experience Management Revenue Market Share by Players (2016-2021)
3.1.3 Global Customer Experience Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Experience Management Market Concentration Ratio
3.2.1 Global Customer Experience Management Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Experience Management Revenue in 2021
3.3 Customer Experience Management Key Players Head office and Area Served
3.4 Key Players Customer Experience Management Product Solution and Service
3.5 Date of Enter into Customer Experience Management Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2016-2030)
4.1 Global Customer Experience Management Historic Market Size by Type (2016-2021)
4.2 Global Customer Experience Management Forecasted Market Size by Type (2022-2030)
5 Customer Experience Management Breakdown Data by Application (2016-2030)
5.1 Global Customer Experience Management Market Size by Application (2016-2021)
5.2 Global Customer Experience Management Forecasted Market Size by Application (2022-2030)
6 North America
6.1 North America Customer Experience Management Market Size (2016-2021)
6.2 Customer Experience Management Key Players in North America (2016-2021)
6.3 North America Customer Experience Management Market Size by Type (2016-2021)
6.4 North America Customer Experience Management Market Size by Application (2016-2021)
7 Europe
7.1 Europe Customer Experience Management Market Size (2016-2021)
7.2 Customer Experience Management Key Players in Europe (2016-2021)
7.3 Europe Customer Experience Management Market Size by Type (2016-2021)
7.4 Europe Customer Experience Management Market Size by Application (2016-2021)
8 China
8.1 China Customer Experience Management Market Size (2016-2021)
8.2 Customer Experience Management Key Players in China (2016-2021)
8.3 China Customer Experience Management Market Size by Type (2016-2021)
8.4 China Customer Experience Management Market Size by Application (2016-2021)
9 Japan
9.1 Japan Customer Experience Management Market Size (2016-2021)
9.2 Customer Experience Management Key Players in Japan (2016-2021)
9.3 Japan Customer Experience Management Market Size by Type (2016-2021)
9.4 Japan Customer Experience Management Market Size by Application (2016-2021)
10 Southeast Asia
10.1 Southeast Asia Customer Experience Management Market Size (2016-2021)
10.2 Customer Experience Management Key Players in Southeast Asia (2016-2021)
10.3 Southeast Asia Customer Experience Management Market Size by Type (2016-2021)
10.4 Southeast Asia Customer Experience Management Market Size by Application (2016-2021)
11 India
11.1 India Customer Experience Management Market Size (2016-2021)
11.2 Customer Experience Management Key Players in India (2016-2021)
11.3 India Customer Experience Management Market Size by Type (2016-2021)
11.4 India Customer Experience Management Market Size by Application (2016-2021)
12 Central & South America
12.1 Central & South America Customer Experience Management Market Size (2016-2021)
12.2 Customer Experience Management Key Players in Central & South America (2016-2021)
12.3 Central & South America Customer Experience Management Market Size by Type (2016-2021)
12.4 Central & South America Customer Experience Management Market Size by Application (2016-2021)
13 Key Players Profiles
13.1 Adobe Systems
13.1.1 Adobe Systems Company Details
13.1.2 Adobe Systems Business Overview and Its Total Revenue
13.1.3 Adobe Systems Customer Experience Management Introduction
13.1.4 Adobe Systems Revenue in Customer Experience Management Business (2016-2021)
13.1.5 Adobe Systems Recent Development
13.2 Nice Systems
13.2.1 Nice Systems Company Details
13.2.2 Nice Systems Business Overview and Its Total Revenue
13.2.3 Nice Systems Customer Experience Management Introduction
13.2.4 Nice Systems Revenue in Customer Experience Management Business (2016-2021)
13.2.5 Nice Systems Recent Development
13.3 SAP SE
13.3.1 SAP SE Company Details
13.3.2 SAP SE Business Overview and Its Total Revenue
13.3.3 SAP SE Customer Experience Management Introduction
13.3.4 SAP SE Revenue in Customer Experience Management Business (2016-2021)
13.3.5 SAP SE Recent Development
13.4 Oracle
13.4.1 Oracle Company Details
13.4.2 Oracle Business Overview and Its Total Revenue
13.4.3 Oracle Customer Experience Management Introduction
13.4.4 Oracle Revenue in Customer Experience Management Business (2016-2021)
13.4.5 Oracle Recent Development
13.5 Sitecore
13.5.1 Sitecore Company Details
13.5.2 Sitecore Business Overview and Its Total Revenue
13.5.3 Sitecore Customer Experience Management Introduction
13.5.4 Sitecore Revenue in Customer Experience Management Business (2016-2021)
13.5.5 Sitecore Recent Development
13.6 IBM
13.6.1 IBM Company Details
13.6.2 IBM Business Overview and Its Total Revenue
13.6.3 IBM Customer Experience Management Introduction
13.6.4 IBM Revenue in Customer Experience Management Business (2016-2021)
13.6.5 IBM Recent Development
13.7 Medallia
13.7.1 Medallia Company Details
13.7.2 Medallia Business Overview and Its Total Revenue
13.7.3 Medallia Customer Experience Management Introduction
13.7.4 Medallia Revenue in Customer Experience Management Business (2016-2021)
13.7.5 Medallia Recent Development
13.8 Opentext
13.8.1 Opentext Company Details
13.8.2 Opentext Business Overview and Its Total Revenue
13.8.3 Opentext Customer Experience Management Introduction
13.8.4 Opentext Revenue in Customer Experience Management Business (2016-2021)
13.8.5 Opentext Recent Development
13.9 Verint Systems
13.9.1 Verint Systems Company Details
13.9.2 Verint Systems Business Overview and Its Total Revenue
13.9.3 Verint Systems Customer Experience Management Introduction
13.9.4 Verint Systems Revenue in Customer Experience Management Business (2016-2021)
13.9.5 Verint Systems Recent Development
13.10 Maritzcx
13.10.1 Maritzcx Company Details
13.10.2 Maritzcx Business Overview and Its Total Revenue
13.10.3 Maritzcx Customer Experience Management Introduction
13.10.4 Maritzcx Revenue in Customer Experience Management Business (2016-2021)
13.10.5 Maritzcx Recent Development
13.11 Tech Mahindra
10.11.1 Tech Mahindra Company Details
10.11.2 Tech Mahindra Business Overview and Its Total Revenue
10.11.3 Tech Mahindra Customer Experience Management Introduction
10.11.4 Tech Mahindra Revenue in Customer Experience Management Business (2016-2021)
10.11.5 Tech Mahindra Recent Development
13.12 SAS Institute
10.12.1 SAS Institute Company Details
10.12.2 SAS Institute Business Overview and Its Total Revenue
10.12.3 SAS Institute Customer Experience Management Introduction
10.12.4 SAS Institute Revenue in Customer Experience Management Business (2016-2021)
10.12.5 SAS Institute Recent Development
13.13 Avaya
10.13.1 Avaya Company Details
10.13.2 Avaya Business Overview and Its Total Revenue
10.13.3 Avaya Customer Experience Management Introduction
10.13.4 Avaya Revenue in Customer Experience Management Business (2016-2021)
10.13.5 Avaya Recent Development
13.14 Clarabridge
10.14.1 Clarabridge Company Details
10.14.2 Clarabridge Business Overview and Its Total Revenue
10.14.3 Clarabridge Customer Experience Management Introduction
10.14.4 Clarabridge Revenue in Customer Experience Management Business (2016-2021)
10.14.5 Clarabridge Recent Development
13.15 Zendesk
10.15.1 Zendesk Company Details
10.15.2 Zendesk Business Overview and Its Total Revenue
10.15.3 Zendesk Customer Experience Management Introduction
10.15.4 Zendesk Revenue in Customer Experience Management Business (2016-2021)
10.15.5 Zendesk Recent Development
13.16 InMoment
10.16.1 InMoment Company Details
10.16.2 InMoment Business Overview and Its Total Revenue
10.16.3 InMoment Customer Experience Management Introduction
10.16.4 InMoment Revenue in Customer Experience Management Business (2016-2021)
10.16.5 InMoment Recent Development
13.17 Ignite
10.17.1 Ignite Company Details
10.17.2 Ignite Business Overview and Its Total Revenue
10.17.3 Ignite Customer Experience Management Introduction
10.17.4 Ignite Revenue in Customer Experience Management Business (2016-2021)
10.17.5 Ignite Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Experience Management Revenue
1.4 Market Analysis by Type
1.4.1 Global Customer Experience Management Market Size Growth Rate by Type: 2022 VS 2030
1.4.2 Cloud-Based
1.4.3 On-Premise
1.5 Market by Application
1.5.1 Global Customer Experience Management Market Share by Application: 2022 VS 2030
1.5.2 BFSI
1.5.3 Retail
1.5.4 Healthcare
1.5.5 IT & Telecom
1.5.6 Manufacturing
1.5.7 Government
1.5.8 Energy & Utilities
1.5.9 Others
1.6 Coronavirus Disease 2019 (Covid-19): Customer Experience Management Industry Impact
1.6.1 How the Covid-19 is Affecting the Customer Experience Management Industry
1.6.1.1 Customer Experience Management Business Impact Assessment - Covid-19
1.6.1.2 Supply Chain Challenges
1.6.1.3 COVID-19’s Impact On Crude Oil and Refined Products
1.6.2 Market Trends and Customer Experience Management Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.6.3.2 Proposal for Customer Experience Management Players to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered
2 Global Growth Trends by Regions
2.1 Customer Experience Management Market Perspective (2016-2030)
2.2 Customer Experience Management Growth Trends by Regions
2.2.1 Customer Experience Management Market Size by Regions: 2016 VS 2022 VS 2030
2.2.2 Customer Experience Management Historic Market Share by Regions (2016-2021)
2.2.3 Customer Experience Management Forecasted Market Size by Regions (2022-2030)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Customer Experience Management Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Experience Management Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Customer Experience Management Players by Market Size
3.1.1 Global Top Customer Experience Management Players by Revenue (2016-2021)
3.1.2 Global Customer Experience Management Revenue Market Share by Players (2016-2021)
3.1.3 Global Customer Experience Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Experience Management Market Concentration Ratio
3.2.1 Global Customer Experience Management Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Experience Management Revenue in 2021
3.3 Customer Experience Management Key Players Head office and Area Served
3.4 Key Players Customer Experience Management Product Solution and Service
3.5 Date of Enter into Customer Experience Management Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2016-2030)
4.1 Global Customer Experience Management Historic Market Size by Type (2016-2021)
4.2 Global Customer Experience Management Forecasted Market Size by Type (2022-2030)
5 Customer Experience Management Breakdown Data by Application (2016-2030)
5.1 Global Customer Experience Management Market Size by Application (2016-2021)
5.2 Global Customer Experience Management Forecasted Market Size by Application (2022-2030)
6 North America
6.1 North America Customer Experience Management Market Size (2016-2021)
6.2 Customer Experience Management Key Players in North America (2016-2021)
6.3 North America Customer Experience Management Market Size by Type (2016-2021)
6.4 North America Customer Experience Management Market Size by Application (2016-2021)
7 Europe
7.1 Europe Customer Experience Management Market Size (2016-2021)
7.2 Customer Experience Management Key Players in Europe (2016-2021)
7.3 Europe Customer Experience Management Market Size by Type (2016-2021)
7.4 Europe Customer Experience Management Market Size by Application (2016-2021)
8 China
8.1 China Customer Experience Management Market Size (2016-2021)
8.2 Customer Experience Management Key Players in China (2016-2021)
8.3 China Customer Experience Management Market Size by Type (2016-2021)
8.4 China Customer Experience Management Market Size by Application (2016-2021)
9 Japan
9.1 Japan Customer Experience Management Market Size (2016-2021)
9.2 Customer Experience Management Key Players in Japan (2016-2021)
9.3 Japan Customer Experience Management Market Size by Type (2016-2021)
9.4 Japan Customer Experience Management Market Size by Application (2016-2021)
10 Southeast Asia
10.1 Southeast Asia Customer Experience Management Market Size (2016-2021)
10.2 Customer Experience Management Key Players in Southeast Asia (2016-2021)
10.3 Southeast Asia Customer Experience Management Market Size by Type (2016-2021)
10.4 Southeast Asia Customer Experience Management Market Size by Application (2016-2021)
11 India
11.1 India Customer Experience Management Market Size (2016-2021)
11.2 Customer Experience Management Key Players in India (2016-2021)
11.3 India Customer Experience Management Market Size by Type (2016-2021)
11.4 India Customer Experience Management Market Size by Application (2016-2021)
12 Central & South America
12.1 Central & South America Customer Experience Management Market Size (2016-2021)
12.2 Customer Experience Management Key Players in Central & South America (2016-2021)
12.3 Central & South America Customer Experience Management Market Size by Type (2016-2021)
12.4 Central & South America Customer Experience Management Market Size by Application (2016-2021)
13 Key Players Profiles
13.1 Adobe Systems
13.1.1 Adobe Systems Company Details
13.1.2 Adobe Systems Business Overview and Its Total Revenue
13.1.3 Adobe Systems Customer Experience Management Introduction
13.1.4 Adobe Systems Revenue in Customer Experience Management Business (2016-2021)
13.1.5 Adobe Systems Recent Development
13.2 Nice Systems
13.2.1 Nice Systems Company Details
13.2.2 Nice Systems Business Overview and Its Total Revenue
13.2.3 Nice Systems Customer Experience Management Introduction
13.2.4 Nice Systems Revenue in Customer Experience Management Business (2016-2021)
13.2.5 Nice Systems Recent Development
13.3 SAP SE
13.3.1 SAP SE Company Details
13.3.2 SAP SE Business Overview and Its Total Revenue
13.3.3 SAP SE Customer Experience Management Introduction
13.3.4 SAP SE Revenue in Customer Experience Management Business (2016-2021)
13.3.5 SAP SE Recent Development
13.4 Oracle
13.4.1 Oracle Company Details
13.4.2 Oracle Business Overview and Its Total Revenue
13.4.3 Oracle Customer Experience Management Introduction
13.4.4 Oracle Revenue in Customer Experience Management Business (2016-2021)
13.4.5 Oracle Recent Development
13.5 Sitecore
13.5.1 Sitecore Company Details
13.5.2 Sitecore Business Overview and Its Total Revenue
13.5.3 Sitecore Customer Experience Management Introduction
13.5.4 Sitecore Revenue in Customer Experience Management Business (2016-2021)
13.5.5 Sitecore Recent Development
13.6 IBM
13.6.1 IBM Company Details
13.6.2 IBM Business Overview and Its Total Revenue
13.6.3 IBM Customer Experience Management Introduction
13.6.4 IBM Revenue in Customer Experience Management Business (2016-2021)
13.6.5 IBM Recent Development
13.7 Medallia
13.7.1 Medallia Company Details
13.7.2 Medallia Business Overview and Its Total Revenue
13.7.3 Medallia Customer Experience Management Introduction
13.7.4 Medallia Revenue in Customer Experience Management Business (2016-2021)
13.7.5 Medallia Recent Development
13.8 Opentext
13.8.1 Opentext Company Details
13.8.2 Opentext Business Overview and Its Total Revenue
13.8.3 Opentext Customer Experience Management Introduction
13.8.4 Opentext Revenue in Customer Experience Management Business (2016-2021)
13.8.5 Opentext Recent Development
13.9 Verint Systems
13.9.1 Verint Systems Company Details
13.9.2 Verint Systems Business Overview and Its Total Revenue
13.9.3 Verint Systems Customer Experience Management Introduction
13.9.4 Verint Systems Revenue in Customer Experience Management Business (2016-2021)
13.9.5 Verint Systems Recent Development
13.10 Maritzcx
13.10.1 Maritzcx Company Details
13.10.2 Maritzcx Business Overview and Its Total Revenue
13.10.3 Maritzcx Customer Experience Management Introduction
13.10.4 Maritzcx Revenue in Customer Experience Management Business (2016-2021)
13.10.5 Maritzcx Recent Development
13.11 Tech Mahindra
10.11.1 Tech Mahindra Company Details
10.11.2 Tech Mahindra Business Overview and Its Total Revenue
10.11.3 Tech Mahindra Customer Experience Management Introduction
10.11.4 Tech Mahindra Revenue in Customer Experience Management Business (2016-2021)
10.11.5 Tech Mahindra Recent Development
13.12 SAS Institute
10.12.1 SAS Institute Company Details
10.12.2 SAS Institute Business Overview and Its Total Revenue
10.12.3 SAS Institute Customer Experience Management Introduction
10.12.4 SAS Institute Revenue in Customer Experience Management Business (2016-2021)
10.12.5 SAS Institute Recent Development
13.13 Avaya
10.13.1 Avaya Company Details
10.13.2 Avaya Business Overview and Its Total Revenue
10.13.3 Avaya Customer Experience Management Introduction
10.13.4 Avaya Revenue in Customer Experience Management Business (2016-2021)
10.13.5 Avaya Recent Development
13.14 Clarabridge
10.14.1 Clarabridge Company Details
10.14.2 Clarabridge Business Overview and Its Total Revenue
10.14.3 Clarabridge Customer Experience Management Introduction
10.14.4 Clarabridge Revenue in Customer Experience Management Business (2016-2021)
10.14.5 Clarabridge Recent Development
13.15 Zendesk
10.15.1 Zendesk Company Details
10.15.2 Zendesk Business Overview and Its Total Revenue
10.15.3 Zendesk Customer Experience Management Introduction
10.15.4 Zendesk Revenue in Customer Experience Management Business (2016-2021)
10.15.5 Zendesk Recent Development
13.16 InMoment
10.16.1 InMoment Company Details
10.16.2 InMoment Business Overview and Its Total Revenue
10.16.3 InMoment Customer Experience Management Introduction
10.16.4 InMoment Revenue in Customer Experience Management Business (2016-2021)
10.16.5 InMoment Recent Development
13.17 Ignite
10.17.1 Ignite Company Details
10.17.2 Ignite Business Overview and Its Total Revenue
10.17.3 Ignite Customer Experience Management Introduction
10.17.4 Ignite Revenue in Customer Experience Management Business (2016-2021)
10.17.5 Ignite Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
Quality Assurance Process
- We Market Research’s Quality Assurance program strives to deliver superior value to our clients.
We Market Research senior executive is assigned to each consulting engagement and works closely with the project team to deliver as per the clients expectations.
Market Research Process
We Market Research monitors 3 important attributes during the QA process- Cost, Schedule & Quality. We believe them as a critical benchmark in achieving a project’s success.
To mitigate risks that can impact project success, we deploy the follow project delivery best practices:
- Project kickoff meeting with client
- Conduct frequent client communications
- Form project steering committee
- Assign a senior SR executive as QA Executive
- Conduct internal editorial & quality reviews of project deliverables
- Certify project staff in SR methodologies & standards
- Monitor client satisfaction
- Monitor realized value post-project
Case Study- Automotive Sector
One of the key manufacturers of automotive had plans to invest in electric utility vehicles. The electric cars and associated markets being a of evolving nature, the automotive client approached Straits Research for a detailed insight on the market forecasts. The client specifically asked for competitive analysis, regulatory framework, regional prospects studied under the influence of drivers, challenges, opportunities, and pricing in terms of revenue and sales (million units).
Solution
The overall study was executed in three stages, intending to help the client meet its objective of precisely understanding the entire market before deciding on an investment. At first, secondary research was conducted considering political, economic, social, and technological parameters to get a gist of the various aspects of the market. This stage of the study concluded with the derivation of drivers, opportunities, and challenges. It also laid substantial emphasis on understanding and collecting data not only on a global scale but also on the regional and country levels. Data Extraction through Primary Research
The second stage involved primary research in which several market players and automotive parts suppliers were contacted to study their viewpoint concerning the development of their market and production capacity, clientele, and product line. This stage concluded in a brief understanding of the competitive ecosystem and also glanced through the strategies and pricing of the companies profiled.
Market Estimates and Forecast
In the final stage of the study, market forecasts for the electric utility were derived using multiple market engineering approaches. This data helped the client to get an overview of the market and accelerate the process of investment.
Case Study- ICT Sector
Business process outsourcing, being one of the lucrative markets from both supply- and demand- side, has appealed to various companies. One of the prominent corporations based out of Japan approached us with their requirements regarding the scope of the procurement outsourcing market for around 50 countries. Additionally, the client also sought key players operating in the market and their revenue breakdown in terms of region and application.
Business Solution
An exhaustive market study was conducted based on primary and secondary research that involved factors such as labor costs in various countries, skilled and technical labors, manufacturing scenario, and their respective contributions in the global GDP. A comparative study of the market was conducted from both supply- and demand side, with the supply-side comprising of notable companies, such as GEP, Accenture, and others, that provide these services. On the other hand, large manufacturing companies from them demand-side were considered that opt for these services.
Conclusion
The report aided the client in understanding the market trends, including country-level business scenarios, consumer behavior, and trends in 50 countries. The report also provided financial insights of crucial players and detailed market estimations and forecasts till 2028.
}})
Pricing
Select a license type that suits your business needs
Single User Access
US $3950
Only Three Thousand Nine Hundred Fifty US dollar
- 1 User access
- 15% Additional Free Customization
- Free Unlimited post-sale support
- 100% Service Guarantee until achievement of ROI
Multi User Cost
US $4950
Only Four Thousand Nine Hundred Fifty US dollar
- 5 Users access
- 25% Additional Free Customization
- Access Report summaries for Free
- Guaranteed service
- Dedicated Account Manager
- Discount of 20% on next purchase
- Get personalized market brief from Lead Author
- Printing of Report permitted
- Discount of 20% on next purchase
- 100% Service Guarantee until achievement of ROI
Enterprise User Cost
US $5950
Only Five Thousand Nine Hundred Fifty US dollar
- Unlimited User Access
- 30% Additional Free Customization
- Exclusive Previews to latest or upcoming reports
- Discount of 30% on next purchase
- 100% Service Guarantee until achievement of ROI