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Global Interactive Voice Response (IVR) System Market Size, Industry Analysis By Segmentations, Top Key Players, Trends, Future Development & Forecast 2024-2035

  • PUBLISHED ON
  • 9/1/2022
  • NO OF PAGES
  • 284
  • CATEGORY
  • Others
The Interactive Voice Response (IVR) System market report is a perfect foundation for people looking out for a comprehensive study and analysis of the Interactive Voice Response (IVR) System market. On the basis of historic growth analysis and current scenario of Interactive Voice Response (IVR) System market place, the report intends to offer actionable insights on global market growth projections. Authenticated data presented in report is based on findings of extensive primary and secondary research. Insights drawn from data serve as excellent tools that facilitate deeper understanding of multiple aspects of global Interactive Voice Response (IVR) System market. This further helps user with their developmental strategy.

This report examines all the key factors influencing growth of global Interactive Voice Response (IVR) System market, including demand-supply scenario, pricing structure, profit margins, production and value chain analysis. Regional assessment of global Interactive Voice Response (IVR) System market unlocks a plethora of untapped opportunities in regional and domestic market places. Detailed company profiling enables users to evaluate company shares analysis, emerging product lines, scope of NPD in new markets, pricing strategies, innovation possibilities and much more.

Global Interactive Voice Response (IVR) System Market: Major Players
AT and T
Genesys Telecommunications Laboratories
Convergys Corp
Enghouse Systems Limited
Mitel Networks Corporation
Dialogic Corporation
Cisco Systems
AVAYA.
IBM
Philips Speech Processing
Syntellect
Nuance Communications
Voxeo Corporation
Verizon Communications
West Corporation
Aspect Software
Healthcare Technology Systems (HTS)
BCE
Holly Connects

Global Interactive Voice Response (IVR) System Market: Types
Equipment Installed on the Customer Premises
Equipment Installed in the PSTN (Public Switched Telephone Network)
Application Service Provider (ASP) / hosted IVR

Global Interactive Voice Response (IVR) System Market: Applications
Bank and stock account balances and transfers
Surveys and polls
Office call routing
Call center forwarding
Simple order entry transactions
Selective information lookup (movie schedules, etc.)

Global Interactive Voice Response (IVR) System Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Interactive Voice Response (IVR) System market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.


Key Points:
Define, describe and forecast Interactive Voice Response (IVR) System product market by type, application, end user and region.
Provide enterprise external environment analysis and PEST analysis.
Provide strategies for company to deal with the impact of COVID-19.
Provide market dynamic analysis, including market driving factors, market development constraints.
Provide market entry strategy analysis for new players or players who are ready to enter the market, including market segment definition, client analysis, distribution model, product messaging and positioning, and price strategy analysis.
Keep up with international market trends and provide analysis of the impact of the COVID-19 epidemic on major regions of the world.
Analyze the market opportunities of stakeholders and provide market leaders with details of the competitive landscape.

Years considered for this report:
Historical Years: 2016-2021
Base Year: 2021
Estimated Year: 2022
Forecast Period: 2022-2030
Base Year: 2023
Historic Year: 2016-2022
Forecast: 2024-2035


1 Interactive Voice Response (IVR) System Market Definition and Overview
1.1 Objectives of the Study
1.2 Overview of Interactive Voice Response (IVR) System
1.3 Interactive Voice Response (IVR) System Market Scope and Market Size Estimation
1.4 Market Segmentation
1.4.1 Types of Interactive Voice Response (IVR) System
1.4.2 Applications of Interactive Voice Response (IVR) System
1.5 Market Exchange Rate

2 Research Method and Logic
2.1 Methodology
2.2 Research Data Source

3 Market Competition Analysis
3.1 AT and T Market Performance Analysis
3.1.1 AT and T Basic Information
3.1.2 Product and Service Analysis
3.1.3 Strategies for Company to Deal with the Impact of COVID-19
3.1.4 AT and T Sales, Value, Price, Gross Margin 2016-2021
3.2 Genesys Telecommunications Laboratories Market Performance Analysis
3.2.1 Genesys Telecommunications Laboratories Basic Information
3.2.2 Product and Service Analysis
3.2.3 Strategies for Company to Deal with the Impact of COVID-19
3.2.4 Genesys Telecommunications Laboratories Sales, Value, Price, Gross Margin 2016-2021
3.3 Convergys Corp Market Performance Analysis
3.3.1 Convergys Corp Basic Information
3.3.2 Product and Service Analysis
3.3.3 Strategies for Company to Deal with the Impact of COVID-19
3.3.4 Convergys Corp Sales, Value, Price, Gross Margin 2016-2021
3.4 Enghouse Systems Limited Market Performance Analysis
3.4.1 Enghouse Systems Limited Basic Information
3.4.2 Product and Service Analysis
3.4.3 Strategies for Company to Deal with the Impact of COVID-19
3.4.4 Enghouse Systems Limited Sales, Value, Price, Gross Margin 2016-2021
3.5 Mitel Networks Corporation Market Performance Analysis
3.5.1 Mitel Networks Corporation Basic Information
3.5.2 Product and Service Analysis
3.5.3 Strategies for Company to Deal with the Impact of COVID-19
3.5.4 Mitel Networks Corporation Sales, Value, Price, Gross Margin 2016-2021
3.6 Dialogic Corporation Market Performance Analysis
3.6.1 Dialogic Corporation Basic Information
3.6.2 Product and Service Analysis
3.6.3 Strategies for Company to Deal with the Impact of COVID-19
3.6.4 Dialogic Corporation Sales, Value, Price, Gross Margin 2016-2021
3.7 Cisco Systems Market Performance Analysis
3.7.1 Cisco Systems Basic Information
3.7.2 Product and Service Analysis
3.7.3 Strategies for Company to Deal with the Impact of COVID-19
3.7.4 Cisco Systems Sales, Value, Price, Gross Margin 2016-2021
3.8 AVAYA. Market Performance Analysis
3.8.1 AVAYA. Basic Information
3.8.2 Product and Service Analysis
3.8.3 Strategies for Company to Deal with the Impact of COVID-19
3.8.4 AVAYA. Sales, Value, Price, Gross Margin 2016-2021
3.9 IBM Market Performance Analysis
3.9.1 IBM Basic Information
3.9.2 Product and Service Analysis
3.9.3 Strategies for Company to Deal with the Impact of COVID-19
3.9.4 IBM Sales, Value, Price, Gross Margin 2016-2021
3.10 Philips Speech Processing Market Performance Analysis
3.10.1 Philips Speech Processing Basic Information
3.10.2 Product and Service Analysis
3.10.3 Strategies for Company to Deal with the Impact of COVID-19
3.10.4 Philips Speech Processing Sales, Value, Price, Gross Margin 2016-2021
3.11 Syntellect Market Performance Analysis
3.11.1 Syntellect Basic Information
3.11.2 Product and Service Analysis
3.11.3 Strategies for Company to Deal with the Impact of COVID-19
3.11.4 Syntellect Sales, Value, Price, Gross Margin 2016-2021
3.12 Nuance Communications Market Performance Analysis
3.12.1 Nuance Communications Basic Information
3.12.2 Product and Service Analysis
3.12.3 Strategies for Company to Deal with the Impact of COVID-19
3.12.4 Nuance Communications Sales, Value, Price, Gross Margin 2016-2021
3.13 Voxeo Corporation Market Performance Analysis
3.13.1 Voxeo Corporation Basic Information
3.13.2 Product and Service Analysis
3.13.3 Strategies for Company to Deal with the Impact of COVID-19
3.13.4 Voxeo Corporation Sales, Value, Price, Gross Margin 2016-2021
3.14 Verizon Communications Market Performance Analysis
3.14.1 Verizon Communications Basic Information
3.14.2 Product and Service Analysis
3.14.3 Strategies for Company to Deal with the Impact of COVID-19
3.14.4 Verizon Communications Sales, Value, Price, Gross Margin 2016-2021
3.15 West Corporation Market Performance Analysis
3.15.1 West Corporation Basic Information
3.15.2 Product and Service Analysis
3.15.3 Strategies for Company to Deal with the Impact of COVID-19
3.15.4 West Corporation Sales, Value, Price, Gross Margin 2016-2021
3.16 Aspect Software Market Performance Analysis
3.16.1 Aspect Software Basic Information
3.16.2 Product and Service Analysis
3.16.3 Strategies for Company to Deal with the Impact of COVID-19
3.16.4 Aspect Software Sales, Value, Price, Gross Margin 2016-2021
3.17 Healthcare Technology Systems (HTS) Market Performance Analysis
3.17.1 Healthcare Technology Systems (HTS) Basic Information
3.17.2 Product and Service Analysis
3.17.3 Strategies for Company to Deal with the Impact of COVID-19
3.17.4 Healthcare Technology Systems (HTS) Sales, Value, Price, Gross Margin 2016-2021
3.18 BCE Market Performance Analysis
3.18.1 BCE Basic Information
3.18.2 Product and Service Analysis
3.18.3 Strategies for Company to Deal with the Impact of COVID-19
3.18.4 BCE Sales, Value, Price, Gross Margin 2016-2021
3.19 Holly Connects Market Performance Analysis
3.19.1 Holly Connects Basic Information
3.19.2 Product and Service Analysis
3.19.3 Strategies for Company to Deal with the Impact of COVID-19
3.19.4 Holly Connects Sales, Value, Price, Gross Margin 2016-2021

4 Market Segment by Type, Historical Data and Market Forecasts
4.1 Global Interactive Voice Response (IVR) System Production and Value by Type
4.1.1 Global Interactive Voice Response (IVR) System Production by Type 2016-2021
4.1.2 Global Interactive Voice Response (IVR) System Market Value by Type 2016-2021
4.2 Global Interactive Voice Response (IVR) System Market Production, Value and Growth Rate by Type 2016-2021
4.2.1 Equipment Installed on the Customer Premises Market Production, Value and Growth Rate
4.2.2 Equipment Installed in the PSTN (Public Switched Telephone Network) Market Production, Value and Growth Rate
4.2.3 Application Service Provider (ASP) / hosted IVR Market Production, Value and Growth Rate
4.3 Global Interactive Voice Response (IVR) System Production and Value Forecast by Type
4.3.1 Global Interactive Voice Response (IVR) System Production Forecast by Type 2021-2026
4.3.2 Global Interactive Voice Response (IVR) System Market Value Forecast by Type 2021-2026
4.4 Global Interactive Voice Response (IVR) System Market Production, Value and Growth Rate by Type Forecast 2021-2026
4.4.1 Equipment Installed on the Customer Premises Market Production, Value and Growth Rate Forecast
4.4.2 Equipment Installed in the PSTN (Public Switched Telephone Network) Market Production, Value and Growth Rate Forecast
4.4.3 Application Service Provider (ASP) / hosted IVR Market Production, Value and Growth Rate Forecast

5 Market Segment by Application, Historical Data and Market Forecasts
5.1 Global Interactive Voice Response (IVR) System Consumption and Value by Application
5.1.1 Global Interactive Voice Response (IVR) System Consumption by Application 2016-2021
5.1.2 Global Interactive Voice Response (IVR) System Market Value by Application 2016-2021
5.2 Global Interactive Voice Response (IVR) System Market Consumption, Value and Growth Rate by Application 2016-2021
5.2.1 Bank and stock account balances and transfers Market Consumption, Value and Growth Rate
5.2.2 Surveys and polls Market Consumption, Value and Growth Rate
5.2.3 Office call routing Market Consumption, Value and Growth Rate
5.2.4 Call center forwarding Market Consumption, Value and Growth Rate
5.2.5 Simple order entry transactions Market Consumption, Value and Growth Rate
5.2.6 Selective information lookup (movie schedules, etc.) Market Consumption, Value and Growth Rate
5.3 Global Interactive Voice Response (IVR) System Consumption and Value Forecast by Application
5.3.1 Global Interactive Voice Response (IVR) System Consumption Forecast by Application 2021-2026
5.3.2 Global Interactive Voice Response (IVR) System Market Value Forecast by Application 2021-2026
5.4 Global Interactive Voice Response (IVR) System Market Consumption, Value and Growth Rate by Application Forecast 2021-2026
5.4.1 Bank and stock account balances and transfers Market Consumption, Value and Growth Rate Forecast
5.4.2 Surveys and polls Market Consumption, Value and Growth Rate Forecast
5.4.3 Office call routing Market Consumption, Value and Growth Rate Forecast
5.4.4 Call center forwarding Market Consumption, Value and Growth Rate Forecast
5.4.5 Simple order entry transactions Market Consumption, Value and Growth Rate Forecast
5.4.6 Selective information lookup (movie schedules, etc.) Market Consumption, Value and Growth Rate Forecast

6 Global Interactive Voice Response (IVR) System by Region, Historical Data and Market Forecasts
6.1 Global Interactive Voice Response (IVR) System Sales by Region 2016-2021
6.2 Global Interactive Voice Response (IVR) System Market Value by Region 2016-2021
6.3 Global Interactive Voice Response (IVR) System Market Sales, Value and Growth Rate by Region 2016-2021
6.3.1 North America
6.3.2 Europe
6.3.3 Asia Pacific
6.3.4 South America
6.3.5 Middle East and Africa
6.4 Global Interactive Voice Response (IVR) System Sales Forecast by Region 2021-2026
6.5 Global Interactive Voice Response (IVR) System Market Value Forecast by Region 2021-2026
6.6 Global Interactive Voice Response (IVR) System Market Sales, Value and Growth Rate Forecast by Region 2021-2026
6.6.1 North America
6.6.2 Europe
6.6.3 Asia Pacific
6.6.4 South America
6.6.5 Middle East and Africa

7 United State Market Size Analysis 2016-2026
7.1 United State Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
7.2 United State Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
7.3 United State Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

8 Canada Market Size Analysis 2016-2026
8.1 Canada Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
8.2 Canada Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
8.3 Canada Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

9 Germany Market Size Analysis 2016-2026
9.1 Germany Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
9.2 Germany Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
9.3 Germany Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

10 UK Market Size Analysis 2016-2026
10.1 UK Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
10.2 UK Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
10.3 UK Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

11 France Market Size Analysis 2016-2026
11.1 France Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
11.2 France Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
11.3 France Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

12 Italy Market Size Analysis 2016-2026
12.1 Italy Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
12.2 Italy Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
12.3 Italy Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

13 Spain Market Size Analysis 2016-2026
13.1 Spain Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
13.2 Spain Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
13.3 Spain Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

14 Russia Market Size Analysis 2016-2026
14.1 Russia Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
14.2 Russia Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
14.3 Russia Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

15 China Market Size Analysis 2016-2026
15.1 China Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
15.2 China Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
15.3 China Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

16 Japan Market Size Analysis 2016-2026
16.1 Japan Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
16.2 Japan Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
16.3 Japan Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

17 South Korea Market Size Analysis 2016-2026
17.1 South Korea Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
17.2 South Korea Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
17.3 South Korea Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

18 Australia Market Size Analysis 2016-2026
18.1 Australia Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
18.2 Australia Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
18.3 Australia Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

19 Thailand Market Size Analysis 2016-2026
19.1 Thailand Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
19.2 Thailand Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
19.3 Thailand Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

20 Brazil Market Size Analysis 2016-2026
20.1 Brazil Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
20.2 Brazil Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
20.3 Brazil Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

21 Argentina Market Size Analysis 2016-2026
21.1 Argentina Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
21.2 Argentina Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
21.3 Argentina Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

22 Chile Market Size Analysis 2016-2026
22.1 Chile Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
22.2 Chile Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
22.3 Chile Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

23 South Africa Market Size Analysis 2016-2026
23.1 South Africa Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
23.2 South Africa Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
23.3 South Africa Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

24 Egypt Market Size Analysis 2016-2026
24.1 Egypt Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
24.2 Egypt Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
24.3 Egypt Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

25 UAE Market Size Analysis 2016-2026
25.1 UAE Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
25.2 UAE Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
25.3 UAE Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

26 Saudi Arabia Market Size Analysis 2016-2026
26.1 Saudi Arabia Interactive Voice Response (IVR) System Value and Market Growth 2016-2021
26.2 Saudi Arabia Interactive Voice Response (IVR) System Sales and Market Growth 2016-2021
26.3 Saudi Arabia Interactive Voice Response (IVR) System Market Value Forecast 2021-2026

27 Market Dynamic Analysis and Development Suggestions
27.1 Market Drivers
27.2 Market Development Constraints
27.3 PEST Analysis
27.3.1 Political Factors
27.3.2 Economic Factors
27.3.3 Social Factors
27.3.4 Technological Factors
27.4 Industry Trends Under COVID-19
27.4.1 Risk Assessment on COVID-19
27.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
27.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
27.5 Market Entry Strategy Analysis
27.5.1 Market Definition
27.5.2 Client
27.5.3 Distribution Model
27.5.4 Product Messaging and Positioning
27.5.5 Price
27.6 Advice on Entering the Market

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Market Research Process




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Case Study- Automotive Sector

One of the key manufacturers of automotive had plans to invest in electric utility vehicles. The electric cars and associated markets being a of evolving nature, the automotive client approached Straits Research for a detailed insight on the market forecasts. The client specifically asked for competitive analysis, regulatory framework, regional prospects studied under the influence of drivers, challenges, opportunities, and pricing in terms of revenue and sales (million units).

Solution

The overall study was executed in three stages, intending to help the client meet its objective of precisely understanding the entire market before deciding on an investment. At first, secondary research was conducted considering political, economic, social, and technological parameters to get a gist of the various aspects of the market. This stage of the study concluded with the derivation of drivers, opportunities, and challenges. It also laid substantial emphasis on understanding and collecting data not only on a global scale but also on the regional and country levels. Data Extraction through Primary Research

The second stage involved primary research in which several market players and automotive parts suppliers were contacted to study their viewpoint concerning the development of their market and production capacity, clientele, and product line. This stage concluded in a brief understanding of the competitive ecosystem and also glanced through the strategies and pricing of the companies profiled.

Market Estimates and Forecast

In the final stage of the study, market forecasts for the electric utility were derived using multiple market engineering approaches. This data helped the client to get an overview of the market and accelerate the process of investment.

Case Study- ICT Sector

Business process outsourcing, being one of the lucrative markets from both supply- and demand- side, has appealed to various companies. One of the prominent corporations based out of Japan approached us with their requirements regarding the scope of the procurement outsourcing market for around 50 countries. Additionally, the client also sought key players operating in the market and their revenue breakdown in terms of region and application.


Business Solution

An exhaustive market study was conducted based on primary and secondary research that involved factors such as labor costs in various countries, skilled and technical labors, manufacturing scenario, and their respective contributions in the global GDP. A comparative study of the market was conducted from both supply- and demand side, with the supply-side comprising of notable companies, such as GEP, Accenture, and others, that provide these services. On the other hand, large manufacturing companies from them demand-side were considered that opt for these services.


Conclusion

The report aided the client in understanding the market trends, including country-level business scenarios, consumer behavior, and trends in 50 countries. The report also provided financial insights of crucial players and detailed market estimations and forecasts till 2028.

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