Global Digital Customer Experience and Service Automation (DXE) Market Size, Industry Analysis By Segmentations, Top Key Players, Trends, Future Development & Forecast 2024-2035
- PUBLISHED ON
- 9/22/2022
- NO OF PAGES
- 227
- CATEGORY
- Banking & Finance
The Digital Customer Experience and Service Automation (DXE) market report is a perfect foundation for people looking out for a comprehensive study and analysis of the Digital Customer Experience and Service Automation (DXE) market. On the basis of historic growth analysis and current scenario of Digital Customer Experience and Service Automation (DXE) market place, the report intends to offer actionable insights and outlook on global / regional market growth projections. Authenticated data presented in report is based on findings of extensive primary and secondary research. Insights drawn from data serve as excellent tool that facilitate deeper understanding of multiple aspects of global Digital Customer Experience and Service Automation (DXE) market. These further helps users with their developmental strategy.
This report examines all the key factors influencing growth of global Digital Customer Experience and Service Automation (DXE) market, including demand-supply scenario, pricing structure, profit margins, production and value chain / ecosystem analysis. Regional assessment of global Digital Customer Experience and Service Automation (DXE) market unlocks a plethora of untapped opportunities in regional and domestic market places. Detailed company profiling enables users to evaluate company shares analysis, emerging product lines, scope of NPD in new markets, pricing strategies, innovation possibilities and much more.
Global Digital Customer Experience and Service Automation (DXE) Market: Major Players
Salesforce
Sitecore and
Episerver
Oracle
SAP
IBM
Adobe
Global Digital Customer Experience and Service Automation (DXE) Market: By Types
Software
Hardware
Global Digital Customer Experience and Service Automation (DXE) Market: By Applications
Retail
BFSI
Telecom
Healthcare
Transportation & Logistics
Others
Global Digital Customer Experience and Service Automation (DXE) Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Digital Customer Experience and Service Automation (DXE) market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.
Global Digital Customer Experience and Service Automation (DXE) Market: Market Size Estimation
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets of various marketspaces. The key players in the markets are identified through secondary research, and their market contributions in different applications across regions and globally were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis from Analytics Market Research added before being presented in this report.
Frequently Asked Questions
• What is the market size and growth projections?
• What is the market size and growth projection for each of the market segments and sub-segments across Countries & Regions?
• What are the top performing segments, and countries / regions of each of the markets?
• What is the market size and growth rate across key countries / regions?
• How big is the global & regional market in terms of revenue and volume?
• How far market will grow in forecast period in terms of revenue and volume?
• What factors will influence demand and supply trends across each markets during the forecast period?
• What are the technology trends shaping various markets?
• Which country / region has more opportunities?
• What is the COVID-19 impact on the market and how long will it take to recover?
• Who are the key competitors of market Players?
• What are the market share (%) of Key Players?
• What are the Merger & Acquisition, New Product Launch, Recent Development within each of the Markets?
• What are PEST analysis, Ecosystem Analysis, Porter's Five Forecast Analysis, Ansoff Matrix, and SWOT Analysis among other analyses for diverse markets?
Base Year: 2023This report examines all the key factors influencing growth of global Digital Customer Experience and Service Automation (DXE) market, including demand-supply scenario, pricing structure, profit margins, production and value chain / ecosystem analysis. Regional assessment of global Digital Customer Experience and Service Automation (DXE) market unlocks a plethora of untapped opportunities in regional and domestic market places. Detailed company profiling enables users to evaluate company shares analysis, emerging product lines, scope of NPD in new markets, pricing strategies, innovation possibilities and much more.
Global Digital Customer Experience and Service Automation (DXE) Market: Major Players
Salesforce
Sitecore and
Episerver
Oracle
SAP
IBM
Adobe
Global Digital Customer Experience and Service Automation (DXE) Market: By Types
Software
Hardware
Global Digital Customer Experience and Service Automation (DXE) Market: By Applications
Retail
BFSI
Telecom
Healthcare
Transportation & Logistics
Others
Global Digital Customer Experience and Service Automation (DXE) Market: Regional Analysis
All the regional segmentation has been studied based on recent and future trends, and the market is forecasted throughout the prediction period. The countries covered in the regional analysis of the Global Digital Customer Experience and Service Automation (DXE) market report are U.S., Canada, and Mexico in North America, Germany, France, U.K., Russia, Italy, Spain, Turkey, Netherlands, Switzerland, Belgium, and Rest of Europe in Europe, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, China, Japan, India, South Korea, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, South Africa, Egypt, Israel, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), and Argentina, Brazil, and Rest of South America as part of South America.
Global Digital Customer Experience and Service Automation (DXE) Market: Market Size Estimation
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets of various marketspaces. The key players in the markets are identified through secondary research, and their market contributions in different applications across regions and globally were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analysed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis from Analytics Market Research added before being presented in this report.
Frequently Asked Questions
• What is the market size and growth projections?
• What is the market size and growth projection for each of the market segments and sub-segments across Countries & Regions?
• What are the top performing segments, and countries / regions of each of the markets?
• What is the market size and growth rate across key countries / regions?
• How big is the global & regional market in terms of revenue and volume?
• How far market will grow in forecast period in terms of revenue and volume?
• What factors will influence demand and supply trends across each markets during the forecast period?
• What are the technology trends shaping various markets?
• Which country / region has more opportunities?
• What is the COVID-19 impact on the market and how long will it take to recover?
• Who are the key competitors of market Players?
• What are the market share (%) of Key Players?
• What are the Merger & Acquisition, New Product Launch, Recent Development within each of the Markets?
• What are PEST analysis, Ecosystem Analysis, Porter's Five Forecast Analysis, Ansoff Matrix, and SWOT Analysis among other analyses for diverse markets?
Historic Year: 2016-2022
Forecast: 2024-2035
1 Digital Customer Experience and Service Automation (DXE) Market Definition and Overview
1.1 Objectives of the Study
1.2 Overview of Digital Customer Experience and Service Automation (DXE)
1.3 Digital Customer Experience and Service Automation (DXE) Market Scope and Market Size Estimation
1.4 Market Segmentation
1.4.1 Types of Digital Customer Experience and Service Automation (DXE)
1.4.2 Applications of Digital Customer Experience and Service Automation (DXE)
1.5 Market Exchange Rate
2 Research Method and Logic
2.1 Methodology
2.2 Research Data Source
3 Market Competition Analysis
3.1 Salesforce Market Performance Analysis
3.1.1 Salesforce Basic Information
3.1.2 Product and Service Analysis
3.1.3 Strategies for Company to Deal with the Impact of COVID-19
3.1.4 Salesforce Sales, Value, Price, Gross Margin 2016-2021
3.2 Sitecore and Market Performance Analysis
3.2.1 Sitecore and Basic Information
3.2.2 Product and Service Analysis
3.2.3 Strategies for Company to Deal with the Impact of COVID-19
3.2.4 Sitecore and Sales, Value, Price, Gross Margin 2016-2021
3.3 Episerver Market Performance Analysis
3.3.1 Episerver Basic Information
3.3.2 Product and Service Analysis
3.3.3 Strategies for Company to Deal with the Impact of COVID-19
3.3.4 Episerver Sales, Value, Price, Gross Margin 2016-2021
3.4 Oracle Market Performance Analysis
3.4.1 Oracle Basic Information
3.4.2 Product and Service Analysis
3.4.3 Strategies for Company to Deal with the Impact of COVID-19
3.4.4 Oracle Sales, Value, Price, Gross Margin 2016-2021
3.5 SAP Market Performance Analysis
3.5.1 SAP Basic Information
3.5.2 Product and Service Analysis
3.5.3 Strategies for Company to Deal with the Impact of COVID-19
3.5.4 SAP Sales, Value, Price, Gross Margin 2016-2021
3.6 IBM Market Performance Analysis
3.6.1 IBM Basic Information
3.6.2 Product and Service Analysis
3.6.3 Strategies for Company to Deal with the Impact of COVID-19
3.6.4 IBM Sales, Value, Price, Gross Margin 2016-2021
3.7 Adobe Market Performance Analysis
3.7.1 Adobe Basic Information
3.7.2 Product and Service Analysis
3.7.3 Strategies for Company to Deal with the Impact of COVID-19
3.7.4 Adobe Sales, Value, Price, Gross Margin 2016-2021
4 Market Segment by Type, Historical Data and Market Forecasts
4.1 Global Digital Customer Experience and Service Automation (DXE) Production and Value by Type
4.1.1 Global Digital Customer Experience and Service Automation (DXE) Production by Type 2016-2021
4.1.2 Global Digital Customer Experience and Service Automation (DXE) Market Value by Type 2016-2021
4.2 Global Digital Customer Experience and Service Automation (DXE) Market Production, Value and Growth Rate by Type 2016-2021
4.2.1 Software Market Production, Value and Growth Rate
4.2.2 Hardware Market Production, Value and Growth Rate
4.3 Global Digital Customer Experience and Service Automation (DXE) Production and Value Forecast by Type
4.3.1 Global Digital Customer Experience and Service Automation (DXE) Production Forecast by Type 2021-2026
4.3.2 Global Digital Customer Experience and Service Automation (DXE) Market Value Forecast by Type 2021-2026
4.4 Global Digital Customer Experience and Service Automation (DXE) Market Production, Value and Growth Rate by Type Forecast 2021-2026
4.4.1 Software Market Production, Value and Growth Rate Forecast
4.4.2 Hardware Market Production, Value and Growth Rate Forecast
5 Market Segment by Application, Historical Data and Market Forecasts
5.1 Global Digital Customer Experience and Service Automation (DXE) Consumption and Value by Application
5.1.1 Global Digital Customer Experience and Service Automation (DXE) Consumption by Application 2016-2021
5.1.2 Global Digital Customer Experience and Service Automation (DXE) Market Value by Application 2016-2021
5.2 Global Digital Customer Experience and Service Automation (DXE) Market Consumption, Value and Growth Rate by Application 2016-2021
5.2.1 Retail Market Consumption, Value and Growth Rate
5.2.2 BFSI Market Consumption, Value and Growth Rate
5.2.3 Telecom Market Consumption, Value and Growth Rate
5.2.4 Healthcare Market Consumption, Value and Growth Rate
5.2.5 Transportation & Logistics Market Consumption, Value and Growth Rate
5.2.6 Others Market Consumption, Value and Growth Rate
5.3 Global Digital Customer Experience and Service Automation (DXE) Consumption and Value Forecast by Application
5.3.1 Global Digital Customer Experience and Service Automation (DXE) Consumption Forecast by Application 2021-2026
5.3.2 Global Digital Customer Experience and Service Automation (DXE) Market Value Forecast by Application 2021-2026
5.4 Global Digital Customer Experience and Service Automation (DXE) Market Consumption, Value and Growth Rate by Application Forecast 2021-2026
5.4.1 Retail Market Consumption, Value and Growth Rate Forecast
5.4.2 BFSI Market Consumption, Value and Growth Rate Forecast
5.4.3 Telecom Market Consumption, Value and Growth Rate Forecast
5.4.4 Healthcare Market Consumption, Value and Growth Rate Forecast
5.4.5 Transportation & Logistics Market Consumption, Value and Growth Rate Forecast
5.4.6 Others Market Consumption, Value and Growth Rate Forecast
6 Global Digital Customer Experience and Service Automation (DXE) by Region, Historical Data and Market Forecasts
6.1 Global Digital Customer Experience and Service Automation (DXE) Sales by Region 2016-2021
6.2 Global Digital Customer Experience and Service Automation (DXE) Market Value by Region 2016-2021
6.3 Global Digital Customer Experience and Service Automation (DXE) Market Sales, Value and Growth Rate by Region 2016-2021
6.3.1 North America
6.3.2 Europe
6.3.3 Asia Pacific
6.3.4 South America
6.3.5 Middle East and Africa
6.4 Global Digital Customer Experience and Service Automation (DXE) Sales Forecast by Region 2021-2026
6.5 Global Digital Customer Experience and Service Automation (DXE) Market Value Forecast by Region 2021-2026
6.6 Global Digital Customer Experience and Service Automation (DXE) Market Sales, Value and Growth Rate Forecast by Region 2021-2026
6.6.1 North America
6.6.2 Europe
6.6.3 Asia Pacific
6.6.4 South America
6.6.5 Middle East and Africa
7 United State Market Size Analysis 2016-2026
7.1 United State Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
7.2 United State Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
7.3 United State Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
8 Canada Market Size Analysis 2016-2026
8.1 Canada Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
8.2 Canada Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
8.3 Canada Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
9 Germany Market Size Analysis 2016-2026
9.1 Germany Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
9.2 Germany Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
9.3 Germany Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
10 UK Market Size Analysis 2016-2026
10.1 UK Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
10.2 UK Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
10.3 UK Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
11 France Market Size Analysis 2016-2026
11.1 France Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
11.2 France Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
11.3 France Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
12 Italy Market Size Analysis 2016-2026
12.1 Italy Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
12.2 Italy Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
12.3 Italy Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
13 Spain Market Size Analysis 2016-2026
13.1 Spain Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
13.2 Spain Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
13.3 Spain Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
14 Russia Market Size Analysis 2016-2026
14.1 Russia Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
14.2 Russia Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
14.3 Russia Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
15 China Market Size Analysis 2016-2026
15.1 China Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
15.2 China Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
15.3 China Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
16 Japan Market Size Analysis 2016-2026
16.1 Japan Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
16.2 Japan Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
16.3 Japan Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
17 South Korea Market Size Analysis 2016-2026
17.1 South Korea Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
17.2 South Korea Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
17.3 South Korea Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
18 Australia Market Size Analysis 2016-2026
18.1 Australia Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
18.2 Australia Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
18.3 Australia Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
19 Thailand Market Size Analysis 2016-2026
19.1 Thailand Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
19.2 Thailand Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
19.3 Thailand Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
20 Brazil Market Size Analysis 2016-2026
20.1 Brazil Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
20.2 Brazil Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
20.3 Brazil Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
21 Argentina Market Size Analysis 2016-2026
21.1 Argentina Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
21.2 Argentina Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
21.3 Argentina Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
22 Chile Market Size Analysis 2016-2026
22.1 Chile Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
22.2 Chile Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
22.3 Chile Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
23 South Africa Market Size Analysis 2016-2026
23.1 South Africa Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
23.2 South Africa Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
23.3 South Africa Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
24 Egypt Market Size Analysis 2016-2026
24.1 Egypt Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
24.2 Egypt Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
24.3 Egypt Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
25 UAE Market Size Analysis 2016-2026
25.1 UAE Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
25.2 UAE Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
25.3 UAE Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
26 Saudi Arabia Market Size Analysis 2016-2026
26.1 Saudi Arabia Digital Customer Experience and Service Automation (DXE) Value and Market Growth 2016-2021
26.2 Saudi Arabia Digital Customer Experience and Service Automation (DXE) Sales and Market Growth 2016-2021
26.3 Saudi Arabia Digital Customer Experience and Service Automation (DXE) Market Value Forecast 2021-2026
27 Market Dynamic Analysis and Development Suggestions
27.1 Market Drivers
27.2 Market Development Constraints
27.3 PEST Analysis
27.3.1 Political Factors
27.3.2 Economic Factors
27.3.3 Social Factors
27.3.4 Technological Factors
27.4 Industry Trends Under COVID-19
27.4.1 Risk Assessment on COVID-19
27.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
27.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
27.5 Market Entry Strategy Analysis
27.5.1 Market Definition
27.5.2 Client
27.5.3 Distribution Model
27.5.4 Product Messaging and Positioning
27.5.5 Price
27.6 Advice on Entering the Market
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Case Study- Automotive Sector
One of the key manufacturers of automotive had plans to invest in electric utility vehicles. The electric cars and associated markets being a of evolving nature, the automotive client approached Straits Research for a detailed insight on the market forecasts. The client specifically asked for competitive analysis, regulatory framework, regional prospects studied under the influence of drivers, challenges, opportunities, and pricing in terms of revenue and sales (million units).
Solution
The overall study was executed in three stages, intending to help the client meet its objective of precisely understanding the entire market before deciding on an investment. At first, secondary research was conducted considering political, economic, social, and technological parameters to get a gist of the various aspects of the market. This stage of the study concluded with the derivation of drivers, opportunities, and challenges. It also laid substantial emphasis on understanding and collecting data not only on a global scale but also on the regional and country levels. Data Extraction through Primary Research
The second stage involved primary research in which several market players and automotive parts suppliers were contacted to study their viewpoint concerning the development of their market and production capacity, clientele, and product line. This stage concluded in a brief understanding of the competitive ecosystem and also glanced through the strategies and pricing of the companies profiled.
Market Estimates and Forecast
In the final stage of the study, market forecasts for the electric utility were derived using multiple market engineering approaches. This data helped the client to get an overview of the market and accelerate the process of investment.
Case Study- ICT Sector
Business process outsourcing, being one of the lucrative markets from both supply- and demand- side, has appealed to various companies. One of the prominent corporations based out of Japan approached us with their requirements regarding the scope of the procurement outsourcing market for around 50 countries. Additionally, the client also sought key players operating in the market and their revenue breakdown in terms of region and application.
Business Solution
An exhaustive market study was conducted based on primary and secondary research that involved factors such as labor costs in various countries, skilled and technical labors, manufacturing scenario, and their respective contributions in the global GDP. A comparative study of the market was conducted from both supply- and demand side, with the supply-side comprising of notable companies, such as GEP, Accenture, and others, that provide these services. On the other hand, large manufacturing companies from them demand-side were considered that opt for these services.
Conclusion
The report aided the client in understanding the market trends, including country-level business scenarios, consumer behavior, and trends in 50 countries. The report also provided financial insights of crucial players and detailed market estimations and forecasts till 2028.
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